Our Hosted PBX service has been developed over the 20 years, with the support of our technology partner Metaswitch.
The market for Hosted PBX service is growing rapidly as customers are understanding the benefits of moving from an on-premise PBX solution to cloud based solutions. You only have to look at recent market reports on the PBX market that show a year on year decline around 9%. That 9% decline is all going into Hosted PBX services.
Metaswitch’s platform had enabled us to build a ‘best in class’ product set with all the features that you would expect from a PBX, and many more to enable your customers to communicate better to drive business efficiency, cost savings and support a mobile workforce.
PCS has been working with a diverse range of partners from all over the country and our product at competitive prices with attractive margins to build a next generation voice service that will keep your customers happy for years to come.
Work with us today to deliver a premier product to bring your customers into the Hosted PBX world.
The core product features include a series of Call Control capabilities and other key functions such as: Auto Attendant, Receptionist, Call Queues, Hunt Groups, Voicemail, and Mobile clients; all of which will ensure improved customer communications, by handling calls quickly and efficiently.
As well as these advanced call handling tools, we also offer an advanced set of collaboration products to ensure businesses can transform the way they work in the future.
With the rich set of advanced Call Management features and additional Collaboration capabilities, the solution can have a real impact on customer interaction management. Simple management interfaces allow users to manage remote sites from one simple portal, ensuring productivity is maximized and response rates are optimized.
As the workforce and business environment changes, there is an increasing requirement to work flexibly from various locations rather than having a traditional office. With our cloud solution, users can use the service from any location and with a variety of different devices.
Whether adding new team members or new offices, Hosted PBX will meet scalability requirements by providing the ultimate flexibility that fits every business’ dynamics, with lower costs and faster deployment than traditional systems.
By opting for Hosted PBX, businesses choose a future-proof solution, with flexible feature configuration, contracts to suit their specific requirements and limited capital expense. Businesses often save between 20-40% over traditional solutions.
If a business premise is affected by a natural disaster or calamity, our solution lets users immediately start working from a different location. The cloud phone service is built on a highly resilient Telco architecture which will ensure business continuity in case of flood, fire, earthquake, etc.
Our customers never miss a call, can easily record their conversations, answer on any device, read their voicemails and easily integrate their phone system with their CRM database; these are only a few of the multitude of available capabilities and functionalities of a Hosted PBX solution.
Businesses get better forecast expenditure with our unlimited local and 500 minutes long distance and mobile calling with every user.
We take care of the details – phones, installation, training and ongoing service – so you can focus on your business.
Web-based CommPortal gives users and administrators the power to manage call routing and other preferences.
Buy only what you need on a flat rate per phone, per month. As your business requirements change you can add or remove services as needed.
Supporting a distributed workforce is easy. You can put a phone anywhere with an Internet connection and it will integrate seamlessly with our cloud-based platform.
Get powerful features, such as direct inward dialing, CRM integration, unified communications, team and video collaboration, emergency call notification and more.
With our mobility package, your employees can use our Hosted PBX features from their smartphones, tablets, laptops or other mobile devices.
Even if there’s a power outage or natural disaster at your office, you can automatically reroute calls to another location or phone number, so you’ll never miss a call.
Integrate voice, video, presence, instant messaging and email into a single platform with MaX UC for desktop or mobile devices.
Our hosted communications solution has the flexibility to support all types of work and workers. Choose from full-featured IP desktop phones, wireless handsets and conferencing systems. If desired, pair with our MaX UC softphone for desktop or mobile devices.
Our PCS telecom Mobile application keeps users connected wherever they are. It’s a fully featured soft phone which enables them to send and receive calls, instant messages or video calls from any Internet connected device. This enables partners to generate increased revenue, and also ensures they have a solution to cover all their customer requirements.
Our Hosted PBX service has been developed over the 20 years, with the support of our technology partner Metaswitch.
Team collaboration is one of the fastest growing areas of the market, as customers looking to improve their collaboration and productivity internally. The service is fully integrated with our Metaswitch based network, but can be sold as part of a full Hosted PBX solution or as a standalone service.
Virtual telemarketing is not a new industry. Due to the advent of technology, companies all over the world can work with remote companies who provide low cost virtual assistant services in various sectors.
Appointment Setting is where we started and we’re still the best in the business. We’ve set more than 100,000 appointments to-date and 55% of our secured meetings are converted into second sales activities.
Time is of the essence. Employers and businesses find its importance as the key ingredient towards progress. Otherwise, you’ll lose more if you don’t maximize the importance of time. In sales, the longer the waiting line in the cashier’s area could be very devastating.